Terms and Conditions - Wellbeing Calls

Terms and Conditions for Wellbeing Calls:

Introduction: These terms and conditions (hereinafter referred to as "Terms") govern the provision of wellbeing calls by GBR Digital Health Solutions LTD, a provider of wellbeing services. By engaging in our wellbeing call services, you, the client, acknowledge and agree to abide by these Terms.

Purpose of Wellbeing Calls: The purpose of our wellbeing calls is to prioritize your welfare and promote overall wellbeing. Through regular check-ins, prompts, and reminders, our calls aim to provide support, guidance, and encouragement to help you achieve your wellbeing goals. We seek to empower you with actionable strategies to enhance different aspects of your life, including physical, mental, emotional, and social wellbeing.

Scope of Services: Please note that our wellbeing calls are not intended to replace professional medical or mental health advice. We are not licensed medical professionals, therapists, or counselors. While our team comprises experienced wellbeing practitioners, our services are designed to complement, not substitute, the care provided by healthcare professionals. Therefore, it is important to consult with your healthcare provider or relevant professionals for specific medical or mental health concerns.

Call Duration and Timing: Each wellbeing call is expected to take approximately 10-15 minutes to ensure efficient use of your time and ours. We understand the importance of punctuality and strive to schedule the calls at the exact time specified. However, please note that due to unforeseen circumstances, such as technical issues such as Call Barring or scheduling conflicts, the call may not always occur precisely at the designated time. Rest assured, we will make every effort to accommodate your preferences and ensure a productive conversation.

After 2 Failed Attempts: In the event that we are unable to reach you after two attempts at the agreed-upon time, we will make an effort to contact the emergency contacts provided by you. This will be done to ensure your safety and wellbeing. It is important to provide accurate emergency contact information and promptly update us with any changes.

Confidentiality: We understand the importance of confidentiality and privacy. All information shared during the wellbeing calls will be treated with the utmost confidentiality and handled in accordance with our Privacy Policy. We have implemented robust security measures to safeguard your personal information. However, please be aware that there may be exceptional circumstances where we are legally or ethically obligated to disclose information.

Appointment Scheduling: Wellbeing calls will be scheduled in advance based on mutually agreed-upon dates and times. We will strive to accommodate your preferred schedule the best we can. While we make every effort to adhere to the agreed-upon schedule, please understand that there may be instances where the call may not occur at the exact time specified. We appreciate your understanding and flexibility in such cases. Please also note that it is up to the Customer/family/contacts or the purchaser to make sure that any call blockers they may have on the telephone number has 0208 050 1727 added to the allow list.

Client Responsibilities: As a client receiving wellbeing calls, you have the following responsibilities:

Ensuring your availability and readiness for the scheduled calls at the agreed-upon time. If any technical issues or emergencies arise, please notify us as soon as possible.

Being open and honest about your wellbeing goals, challenges, and concerns, enabling us to provide personalized support tailored to your needs.

Informing us promptly of any changes in your medical or mental health conditions that may impact the nature of the wellbeing calls, ensuring that we can adapt our approach accordingly.

Respecting the professionalism and time of our wellbeing call providers. We appreciate your punctuality and preparedness for each call.

Limitation of Liability: While we strive to provide accurate and helpful guidance during our wellbeing calls, please understand that we cannot guarantee specific outcomes or results. We are not liable for any direct, indirect, incidental, or consequential damages that may arise from your participation in the wellbeing calls. Our aim is to provide support and guidance, but the ultimate responsibility for your wellbeing rests with you.

Termination: Either party may terminate the wellbeing call services at any time, with or without cause, by providing written notice. We kindly request that you give us reasonable notice to make any necessary arrangements. Any outstanding appointments will be cancelled upon termination.

Modification of Terms and Conditions: We reserve the right to modify these Terms at our discretion. Any changes will be communicated to you in writing or through an updated version on our website. It is your responsibility to review and familiarize yourself with any updates or amendments to these Terms.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the UK, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the UK.

By engaging in our wellbeing call services, you acknowledge that you have read, understood, and agreed to these Terms. We appreciate your commitment to your wellbeing and look forward to supporting you on your journey. Should you have any questions or concerns, please do not hesitate to contact us.